Artificial intelligence is changing the way we interact with electronics. Leverage this new technology together with LoopID to add new digital experiences to your products - as talking with them through their phones to troubleshoot a problem or discover new features!
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With Dynamic DPP, the passport will be a reflection of the current state of the electronic device. This is possible thanks to LoopID patented technology (patent pending), merging the advantages of products Digital Twins and the benefits of the Digital Product Passport to offer a single point of contact for your customers when interacting with their electronic devices. Live diagnostics, troubleshooting, customer support, repair and refurbishment information are some of the process that become possible with dynamic DPPs.

Most customer service flows start the same - a long form of questions about the products model, age, usage, purchase proof, etc. With LoopID, these questions are no longer neccesary and personalized customer service is already aware of the context of your product when solving a customer's query.

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When delivering digital solutions linked to physical electronics, the main challenge is how to link the user and the owner of the product. We simplify this process with secured NFC technology to make product registration as simple as a tap of a phone.
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LoopID offers an immutable record of events including repairs or official services made to the product. Each event counts with a cryptographic signature of the repair shop and is stored in a persistent way - ensuring the digital record will accompany the physical product through its whole lifecycle.
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With DPP in a chip by LoopID, renting and leasing models can be highly automated at the device level. Securely track usage data, remotely unlock device feature, track individual devices an keep track of their service and repair history with the use of LoopID DPP software.
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LoopID enhances the experience of different recommerce flows, including:

- Automate eBay listing of the product with all the characteristics
- List with one click on branded peer-to-peer platform
- Buy-back for a guaranteed price by the brand for a device to be refurbished and sold directly by the brand